Off Campus Access Issues RESOLVED

Update:  8/7/13 – 2:05 PM
lT staff has tracked down the issue that was not allowing off-campus users to access Banner, EagleNet and employee Webmail.  The issues are resolved and all users should have access to all systems at this time.  If you continue to have problems, please contact the Help Desk so we can work to resolve them individually.  The Help Desk can be reached via email at helpdesk@umw.edu, by phone at 540-654-2255, or by visiting George Washington Hall room B027.

Update:  8/7/13 – 1:25 PM
Technicians continue to work the issues that some users are having.  The problem seems to not affect all users, making it a bit more challenging to troubleshoot.  As we have more info, it will be posted here.

Original Post:  8/7/13 – 9:36 AM
The Help Desk has received reports from some users off-campus who are unable to connect to Banner, Webmail (employees only – student email is OK), and EagleNet.  IT staff is looking into the issues.  Return to this page for updates as we have them, or visit us on Twitter at http://twitter.com/umwIT.

Thanks for your patience as we troubleshoot the problem.