Apogee ResNet Downtime Tuesday/Wednesday

UPDATE – 1/8/14 – 9:22 AM:

The Apogee work has been completed, but there are some lingering issues in Jefferson Hall and University Apartments Building #2.  These remaining issues are expected to be resolved this morning.  Please contact the Apogee ResNet student support center at 1-877-478-8808 if you have questions or concerns.

Originally posted 1/6/14 – 12 noon:

UMW has received notice from Apogee that they will be performing the following upgrade work to the student ResNet – please plan accordingly.  If we receive any additional info from Apogee on this, we will post updates here.

Information received from Apogee:

Service Notice

Reason for Upcoming Maintenance: Data network core equipment upgrade

Area Affected: Residence halls at the University of Mary Washington

Maintenance Starts: Tuesday, January 7, 2014 @ 5:00am local time

Maintenance Ends: Wednesday, January 8, 2014 @ 5:00am local time

Details: Apogee technicians will be upgrading the network core. During this maintenance all internet services will be down.

Impact to You: Users can expect to experience service interruption for up to 18 hours during the maintenance window.

Thanks for your patience while this work is completed. We’ll be tracking the progress throughout the maintenance window and will be sure to notify you if we learn of any changes.  For questions or assistance, contact our student support center at 1-877-478-8808. Our support team is available 24/7.

Sincerely,

The Apogee Team