User Services

User Services, a division of the Department of Information Technologies, encompasses the Help Desk , technology training, and support for desktops and for classrooms and computer labs. The Help Desk also serves as the customer-service contact point for the University's telephone system and its internal cable-television system. User Services headquarters, including the Help Desk, moved to its permanent home in the renovated ground-floor level of George Washington Hall in January 2008.

User Services Staff

Rose Hurley, Director, User Services
Pam Lowery, Associate Director, User Services
Jamey Long, Operations Manager
Tommy Pack, Help Desk Specialist
Barry Buchanan, Coordinator, Faculty and Staff Desktop Support
Tim Gajewski, Coordinator, Classroom and Computer Laboratory Support
Lorenzo Johnson, User Services Specialist
Nathan Gordon, User Services Specialist
Vacant, Classroom and Computer Laboratory Support Specialist (PT)
David Kincade, User Services Specialist (CGPS) (PT)