Frequently Asked Questions
Work Order Service
EFFECTIVE AUGUST 1, 2008, ALL routine requests are made using the online system via the Eaglelink Portal. Telephone, conventional e-mail, and fax requests for routine work will not be processed as we re-align our services to support the on-line submission of work requests via the Eaglelink Portal.
Q. Can I fax or e-mail a work request?
A. Please do not fax or e-mail work requests. They are
to be sent through campus mail to Facilities Services. Beginning August 1, 2008, please submit via the Eaglelink Portal.
Q. Where do I send work requests that apply to locks?
A. Work requests that apply to locks are to be sent
to the Locksmith at Brent Hall/ UMW Police Dept.
Q. What happens if I have an emergency
work request that needs to be handled ASAP?
A. If you have an emergency please call the main number
654-1047 or work management desk at 654-2078. (Example: toilet overflowing
or not working, or no heat.) After hours emergencies are to be reported
to the University Police Department at 654-1025. Beginning August 1, 2008, please submit via the Eaglelink Portal. Request for support requires
two weeks advance notice.
Q. Who do I call for work requests that apply to phones or cable?
A. Cable TV and telephone repairs should be reported to the IT Help Desk at 654-2255.
Transportation
Q. How do I reserve a van for an approved
trip?
A. First you should call the main number at 654-1047
and find out if the date you are requesting is available. If there is
a vehicle available at the time you need it for, then you should fill
out a State Vehicle Request Form, (Click on My Computer, Click on S
Drive, Click on Folder All, Click on Folder Forms, Click on State Vehicle
Request Form). Turn in your Vehicle Request Form through campus mail
to the Facilities Services.
Q. Where do I pick up a state vehicle?
A. You can pick your approved vehicle at the Physical
Plant located on Hanover St. (Battlefield). You may pick your packet
up at the main desk at Facilities Services Monday - Friday from 8:00
a.m. - 4:30 p.m. If you are using the vehicle after hours then you should
come to the department office during operating hours and pick up the
packet in advance. They approved vehicle will be parked on the left parking
lot beside the building by the gate for after hours pick up.
Q. There are two slips in my vehicle packet, what should
I do with these?
A. One will be for billing purposes and the other
is for mileage. Please make sure these are filled out upon return complete
with an account number for the department using the vehicle.
Q. I am a student of the college, can I drive a UMW van?
A. Yes, but only with completion of the Drivers Certification.
To achieve Drivers Certification please contact UMW Police at 1025 for the next available class.