Work Management (How to request services)

Hours of Operation 8:00 a.m. - 5:00 p.m. Monday - Friday

Emergencies Only - during business hours: 654-2078. For emergencies outside normal business hours call the University Police at 654-1025

Facilities Services is responsible for scheduled and routine maintenance and repairs (painting, plumbing, electrical, custodial functions, carpentry, heating and air conditioning, grounds, and set-up/moving) of most campus facilities.

FACILITIES WORK MANAGEMENT CHANNEL

The “Facilities Work Management” channel is now available in the Eaglelink portal. This channel allows students, faculty and employees to enter routine work requests online and track the status of their request. Routine work requests will not be accepted by telephone, fax or email after August 1, 2008. The “Facilities Work Management” channel is located on the “Eaglelink Home” tab in the Eaglelink portal.

WORK REQUEST GUIDELINES

All non-emergency work requests must be made through the “Facilities Work Management” channel located on the “Eaglelink Home” tab in the Eaglelink portal. Set up requests for an event must be made two weeks prior to the event.

TYPES OF SERVICES

EMERGENCY WORK: Any disaster, unusual occurrence, utility malfunction or equipment failure which presents an imminent danger to life, health or property is an emergency and should be reported immediately to Facilities Services by telephone on 654-2078 or the main number 654-1047. If it is after normal working hours, contact the University Police at 654-1025.

ROUTINE WORK: Requests for maintenance or set up services which do not involve broken or malfunctioning equipment or facilities are classified as routine and should be submitted via the Eaglelink Portal. Examples are: defective light bulbs, moving furniture, or painting.

SET UP FOR AN EVENT: Submit an on-line (ROUTINE) request via the Eaglelink portal at least 2 weeks before the event, to include date, time, and location of event. List what items you may need such as: number of tables, chairs, podium. Also, let us know if any electrical or other support may be needed for the event. Diagrams or sketches to show configuration of rooms, tables, etc. should be faxed to (540) 654-1069 after submission of the request and reference the request number.

NOTE: Separate arrangements must be made through the Office of Events/Facilities Use in order to reserve rooms or facilities (540) 654-1234.

PEST CONTROL: Pest control is provided by a contracted service. The technician is generally on campus Wednesday and Friday mornings (8 a.m.-12 p.m.) Please submit an online request via the Eaglelink portal if pest control services are needed.

ELEVATOR REPAIRS: For minor elevator problems, e.g. light bulbs out, door dragging, etc. please submit an online request via the Eaglelink portal. Emergency problems (see definition above) should be reported by telephone.

Services of Other departments

VENDING/LAUNDRY REPAIRS: For emergencies such as a washer is overflowing, or a dryer is smoking, contact Facilities Services; contact Business Services at: 654-1009 for all other problems.

SURPLUS ITEMS: Please contact Purchasing and Central Storeroom.

LOCKSMITH SERVICES: Problems with locks or loose doorknobs should be sent to the Locksmith shop, located in the University Police Department and NOT addressed to Facilities Services.