There is one place to call at the University when you need help: the Help Desk . Memorize the number above (dial only extension 2255 if you are on the Fredericksburg campus).

The Help Desk is the clearinghouse for all technology-related questions. In helping you solve your problem, staff at the Help Desk may walk you through some steps on the phone, may point you towards online resources that can help, or, if needed and appropriate in our procedures, may find someone to visit you and give you assistance in-person. The people that you encounter in the process of a call to the Help Desk or its follow-up may be from any area of the Department of Information Technologies (DoIT) -- that depends on the nature of your problem. The specialists at the Help Desk know whom to consult, and can save you time and confusion trying to figure out who on campus can help you.

There are some limits to support available via the Help Desk, but we'll let you know if your question -- or the help you need -- is outside the range that the Help Desk can handle when you call.

In all cases, our goal is to help as much as we can, so, remember to call the Help Desk at 540-654-2255.