Resident Technology Assistants provide technical advice and consulting to students of the University of Mary Washington. This is limited to verbal assistance, hands-on system configuration, printer setup and software installation. This does NOT include support that requires the computer case to be opened. This also does NOT include the formatting of a fixed disk or the installation of the operating system. Hardware support and OS installations are the responsibility the system owner. Assisting with classroom assignments is also prohibited and may be an Honor Code violation.
Responsibilities:
- Provide technical support in a timely and professional manner
- Maintain posted support hours
- Hours during freshman move-in are extended as necessary
- Publicize RTA phone in assigned residence hall(s)
- Have daily interaction with residents
- Educate students about technology issues
- Advise students of University computing policies when appropriate
- Maintain a good working relationship with other RTAs and other DoIT staff
- Log all calls
Expectations:
- Provide technical support to students in Residence Halls
- Assist students in getting their computers connected to the network
- Educate students about technology issues; hold workshops as needed / appropriate
- Advise students of University computing policies
- Assist students with printer setup and software installation
- Provide assistance with virus and spyware management