Job Enhancement series
Time management, handling difficult conversations, teambuilding, customer service, and project management are all skills that enable us to do our jobs more effectively and efficiently. Join us to learn guidelines and tips for dealing with these areas in our workplace.
Time Management
This course outlines some basic time management obstacles and provides guidelines for working through them. Participants also participate in group exercises relevant to their own time management issues.
Handling difficult conversations
If you're having trouble starting that difficult conversation with your
boss or coworker or don't know how to facilitate concrete changes from
such a conversation, this is the course for you. During this course,
participants will have the opportunity to experiment with a step-by-step
process in a variety of conflict situations.
Teambuilding
Forming, storming, conforming, and norming-what do these words really mean and what stage is my team in? This course provides an explanation of typical team behavior and gives participants an opportunity to analyze their own team's behavior and to practice skills that will enhance team effectiveness.
Customer Service
Whether we have internal or external customers, the style of customer
service we choose to adopt continues to be a decisive factor in the
image we portray. Using various customer service philosophies for a
foundation, this course will focus on real-life work situations and
the many opportunities we have to make choices in our customer service
approach.
Project Management
When leading a new project, it is often difficult to know where to begin and how to stay on task. This course serves as a practical guide to project facilitation and management. Come prepared with a current project in hand so you can develop a project implementation plan during the course!