Notes taken by Amy Alexander.
Website downtime discussed
- 19 hrs (96%)
- brought in a consultant
- Instability kept changing shape – 3 solid weeks of 24/7 coverage from Hall and Shelley’s team
- Consultant was very impressed with functionality of team
- Vast improvement and stability
- Has brought attention to the critical nature of the website, and the need for more resources and infrastructure to support site
- Looking to move site to dedicated server farm ; offsite
- Gives us dedicated 24/7 team for way better support
- Having it offsite also ensures that any on-campus emergencies will be supported on a larger scale
- Also means DNS change
- Planning sustainable re-architecture
- This is an opportunity to move forward
Working on improving training and support
- Working to update WordPress 101 content
- Make it more organized
- Reformat resources that are already out there
- Speak to a more “beginner” audience
- Will all go on digital communications website
- Interns
- Full audit of WordPress 101 and Digital Comms. Site
- Site improvement toolkit
- “Report a Problem” Tool
- link at bottom of website
- is aware of where you came from, and asks you three questions
- email and comment are in form, but not required
- Social Media Users Group
- Creating policies and procedures
Council homework – user testing
- Treejack (http://www.optimalworkshop.com/treejack.htm)
- Gives you the chance to test how a user would get from point a to point b (i.e. How would you find the honor code?)
- CardSort (http://www.optimalworkshop.com/optimalsort.htm)
- Give you the chance to test how a user would organize your web content through virtual cards
- Shelley will send an email that has UMW-specific “treejacks” and “cardsorts” for the group to complete
Content strategy initiative update
- Starting to result in deliverables
- Moral of the story: we’re making progress.
Next Meeting: Oct. 30, 2014