Crucial Moments, One Conversation at a Time


Have you ever had one of those moments when you’re at the end of your rope with a situation and yet you’re kicking yourself because the person that’s driving you nuts has no idea how you feel… because you’ve never told them? And has this ever happened to you – a colleague walks hastily into your office, stands tensely in front of your desk, tells you in short, stressed tones how upset he/she is about something you’ve done …which ends up causing you to react defensively and of course the conversation ends badly? If you’re nodding your head yes, don’t worry – you are not alone. Like so many others, you are being held back by not understanding the power of how to conduct a crucial conversation. The first element to understand is that some conversations are more important than others. But it doesn’t stop there – just because you don’t think it is important doesn’t mean it’s not significant to someone else. As a leader, you need to learn how to recognize when people come to you about … [Read more...]