Residential Students Key or Lock Issues
Lost/Misplaced/Stolen Keys
If a key to a residence hall room or apartment has been lost/misplaced or stolen key go to UMW Police Headquarters, located in Eagle Village, immediately to file a Police Report. This will initiate a Locksmith work order request to change the lock. This is to ensure the safety of the residents. Students can request an RA to let them into their room until a lock change has been completed and new keys have been issued.
Note: Students should not complete a facilities work order request for a lost or stolen key.
Broken Lock
If the lock on a residence hall or apartment room door is not working submit a work order to have it repaired.
Unreturned key/lock change/replacement charges
$125 for all residential spaces. Key charges are typically processed once a month to student accounts. Once a lock change has been completed, refunds for found or returned keys is not possible.
Students are expected to return their room key immediately following move-out to avoid unreturned key charges. Since many residential spaces are reassigned to another student or used for summer conferences, it may not be possible to provide a grace period for a key to be mailed back to campus after your departure.